Frequently Asked Questions

Everything you need to know about our miniature urban masterpieces.

What materials are used for the CITYFRAMES models?

Our models are crafted using high-quality bio-plastics and premium matte finishes to ensure a sophisticated look and long-lasting durability for your home decor.

How accurate are the 3D city representations?

We use precise geographic data and advanced 3D printing technology to recreate cityscapes at a 1:5000 scale, capturing architectural details and topography with extreme accuracy.

Do you offer international shipping?

Yes, we ship our city models worldwide. Shipping costs and delivery times vary by destination, but all orders are tracked and insured for your peace of mind.

Is the hanging hardware included with the frames?

Every CITYFRAMES model comes with an integrated mounting system on the back, making it easy to display your city on any wall right out of the box.

What is your return policy?

We offer a 30-day return policy for all standard models. If you are not completely satisfied with your piece of urban art, you can return it in its original packaging for a full refund.

Can I request a custom city or neighborhood?

We are constantly expanding our collection. If your favorite city isn't available yet, please contact our support team to inquire about custom commissions and future releases.